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Need help with the social casino experience, account settings, or understanding virtual currency mechanics? This page gathers official support contacts, troubleshooting steps, and Canadian responsible-play resources relevant to Betterincanada users.

Report an issue Call support

Quick help topics

Gameplay & balance

How virtual coins work and restoring local game state.

Open guide

Account & privacy

Adjust local settings, clear storage, or manage cookies.

Privacy settings

App & performance

Tips to improve performance on mobile and desktop.

Performance tips

Troubleshooting — common issues

Ensure your browser allows localStorage and that you have not cleared site data. Check browser privacy mode. If problems persist, export screenshots and contact support via Contacts.

Update to the latest app version, restart the device, and clear app cache. On web, update your browser and disable heavy extensions. Still crashing? Send device info to Betterincanada@outlook.com.

Virtual balances are stored locally. If an update changes storage keys, follow the restore steps on the Virtual Coins Guide or contact support with screenshots of previous balances.

Canadian support & responsible play

If you or someone you know needs help related to problematic gaming, these Canada-based resources offer support and counselling. Betterincanada is entertainment-only and uses virtual coins.

Resource	Service	Contact
ConnexOntario	Free, confidential support and referral for problem gambling in Ontario.	1-888-425-3324
Centre for Addiction and Mental Health (CAMH)	Information and treatment options for gambling-related concerns.	camh.ca
Problem Gambling Helpline (Canada)	National resources and provincial referrals.	1-888-577-2356
Gamblers Anonymous - Canada	Peer support meetings and recovery programs.	ga.org

Community & direct help

Our support team can assist with technical issues and guide you to appropriate resources. For urgent help related to player welfare, please call a listed helpline directly.

Email support Open support form

Downloads & device tips

iOS app

Best practices for battery and performance on iPhones.

App Store

Android app

Clearing cache and ensuring background activity for smooth play.

Google Play

Browser play

Recommended browsers and enabling localStorage for a persistent experience.

Browser guide

Frequently asked questions

We provide safe, virtual-coin-only entertainment. If you feel gameplay affects your wellbeing, contact provincial support immediately (see table above).

We minimize data collection and keep game state locally. Review full details on our Privacy Policy.

There is *** account-linked currency with monetary value. For account-related reports, open Contacts and include screenshots.

Still need help? Reach out via Contacts or call + (1) 604 559-42-87. For urgent mental-health support, use provincial helplines listed above.